Terms of Service

1. Agreement to These Terms of Service

These terms govern your use of RPM Dent Repair's website and paintless dent repair services. By accessing our website or engaging our services, you agree to be bound by these terms. Please read these terms carefully before scheduling an appointment or submitting information through our website.

RPM Dent Repair is a family-owned paintless dent repair shop located at 244 N Main St, Suite 6, Raynham, MA 02767. Our team is led by John Scatto Jr., an ARC Certified Master Technician with over 33 years of experience since 1993. These terms outline our policies, your responsibilities, and what you can expect when working with us.

If you do not agree with any part of these terms, please do not use our website or services. Your continued use of our website or services constitutes acceptance of these terms in their entirety.

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2. Services Described in These Terms of Service

These terms apply to all paintless dent repair services offered by RPM Dent Repair. We specialize in restoring and reshaping vehicle panels using specialized tools and precision techniques that preserve your original factory paint. The following services are covered under these terms:

We serve customers within a 75-mile radius of Raynham, MA, including Boston, Brockton, Plymouth, Taunton, New Bedford, Fall River, Providence RI, Cape Cod, and the entire South Shore region. These terms apply equally to all service locations within our coverage area.

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3. Estimates and Pricing Under These Terms of Service

Free Estimates Policy

As stated in these terms, RPM Dent Repair provides free estimates with no obligation to proceed. During your estimate appointment, we will inspect your vehicle's damage, explain our repair approach, and provide a written quote. Contact us at (508) 952-9554 to schedule your free estimate.

No Hidden Fees

These terms guarantee transparent pricing. Once you approve a final estimate, that price is guaranteed with no hidden fees or surprise charges. The estimate you receive is the price you pay.

Pricing Factors Explained

Under these terms, we want you to understand what affects pricing. Dent depth and size are primary factors. Location matters because dents near edges, body lines, or double-paneled areas require additional skill. Panel material affects pricing since aluminum panels require specialized techniques. Accessibility is considered because some repairs require removing components to access damage from behind.

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4. Appointments and Cancellation Terms of Service

These terms require 24 hours advance notice for appointment cancellations or rescheduling. This courtesy allows us to accommodate other customers who may be waiting. We understand emergencies happen, and we handle unexpected situations on a case-by-case basis while adhering to these terms.

When you schedule your appointment, we will confirm the estimated repair time. For larger repairs such as extensive hail damage, we may need your vehicle for multiple days. We will communicate clearly about expected timelines per these terms so you can plan accordingly.

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5. Customer Responsibilities Under These Terms of Service

These terms outline your responsibilities when using our services. Please ensure your vehicle is reasonably clean in damaged areas before your appointment. Excessive dirt or debris can make it difficult to properly assess and repair damage.

Information Required by These Terms of Service

To provide the best service under these terms, please provide:

• Complete description of all known damage you want addressed
• Previous repair history in affected areas, as prior bodywork may affect feasibility
• Any known paint or panel issues such as rust, corrosion, or prior repainting
• Insurance claim status if applicable, including claim number and adjuster contact
• Any time constraints or special requirements for vehicle pickup

Providing accurate information as required by these terms helps us deliver quality results. If we discover undisclosed damage during the repair process, we will contact you before proceeding.

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6. Warranty Terms of Service

These terms include our comprehensive warranty on all PDR workmanship. RPM Dent Repair stands behind every repair with a lifetime guarantee that remains valid for as long as you own your vehicle.

What Our Warranty Covers

Per these terms, our warranty covers any defects in workmanship on repairs we perform. This includes situations where a repaired area shows signs of issues related to our work. If you notice any problems, return to our shop and we will address it at no charge under these terms.

Warranty Duration

Unlike limited warranties, these terms provide lifetime warranty coverage for the original customer. Your warranty does not expire after 30 days, 90 days, or one year. As long as you own the vehicle, your warranty under these terms remains in effect.

Warranty Limitations

These terms specify that our warranty does not cover:

• New damage occurring after repair, including new dents or hail damage
• Damage from accidents or collisions after service completion
• Normal wear and deterioration unrelated to our repair
• Repairs performed by other shops or attempted DIY repairs
• Damage caused by customer negligence or improper vehicle care
• Pre-existing conditions documented before repair

Per these terms, the warranty is valid only for the original customer and is non-transferable to subsequent vehicle owners.

How to Make a Warranty Claim

To make a warranty claim under these terms, contact us at (508) 952-9554 and describe the issue. We will schedule an inspection at our Raynham shop. If the issue is covered under these terms, we will perform corrections at no charge.

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7. Insurance Claims Under These Terms of Service

These terms apply equally to insurance-paid repairs and out-of-pocket repairs. RPM Dent Repair works with all major insurance companies for covered repairs, including hail damage and comprehensive coverage claims. We provide detailed documentation, photographs, and itemized estimates that adjusters require.

Per these terms, insurance repairs receive the same warranty as all other work. Whether you pay your deductible or the insurance company covers the full cost, your warranty coverage under these terms is identical. For more information about our insurance claims process, contact our team.

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8. Service Limitations in These Terms of Service

These terms acknowledge that paintless dent repair is not suitable for all damage types. PDR is effective for most minor to moderate dents where factory paint is intact. Understanding these limitations helps set realistic expectations.

When PDR May Not Be Recommended

Per these terms, PDR may not be the best solution for damage involving cracked or flaking paint, extremely sharp creased dents, panels previously repaired with body filler, or very large dents affecting structural components.

We will advise honestly if PDR is not appropriate for your damage. We would rather decline a repair than perform work that will not meet our standards. These terms ensure you receive honest assessments.

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9. Limitation of Liability in These Terms of Service

These terms limit RPM Dent Repair's liability to the cost of services provided. Our warranty covers workmanship defects as described above, but per these terms, we are not responsible for pre-existing damage, issues from inaccurate customer information, or personal items left in vehicles.

We carry full liability insurance and maintain Massachusetts repair shop licensing (License #RS0100016). However, these terms specify that our liability does not extend to consequential damages, loss of use claims, or indirect damages.

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10. PDR Training Program Terms of Service

In addition to repair services, RPM Dent Repair offers PDR training programs. Training program terms of service, including scheduling, fees, and requirements, are separate from repair service terms of service. Training participants should contact us directly for specific training terms of service agreements.

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11. Website Use Terms of Service

These terms govern your use of the RPM Dent Repair website. All content including text, images, logos, and videos is our intellectual property. Visitors may not reproduce or distribute our content without written authorization per these terms.

These terms require that you use our website only for lawful purposes. You agree not to attempt to gain unauthorized access to our systems or interfere with website functionality.

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12. Governing Law for These Terms of Service

These terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes arising from these terms will be resolved in the courts of Plymouth County, Massachusetts. We encourage customers to contact us directly with concerns before pursuing formal dispute resolution.

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13. Changes to These Terms of Service

RPM Dent Repair may update these terms periodically. Changes will be posted on this page with an updated effective date. Your warranty terms are fixed at the time of repair and will not be retroactively changed. Modifications to these terms apply only to services performed after the change date.

We recommend reviewing these terms periodically to stay informed of any updates. Continued use of our services after changes constitutes acceptance of the modified terms of service.

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14. Contact Information for Terms of Service Questions

Questions about these terms? Our team is happy to explain any aspect of these terms. Contact us:

• Phone: (508) 952-9554
• Address: 244 N Main St, Suite 6, Raynham, MA 02767
• Hours: Mon-Fri 8am-5pm, Sat 9am-2pm
• Online: Contact Form or Free Estimate Request

Thank you for reviewing these terms. We appreciate your trust in RPM Dent Repair for your vehicle's cosmetic restoration needs. These terms reflect our commitment to transparency, quality workmanship, and customer satisfaction.