Privacy Policy
At RPM Dent Repair, protecting your personal information is fundamental to our commitment to exceptional service. Learn how we collect, use, and safeguard your data.
Effective Date: January 1, 2025 | Last Updated: March 14, 2026
Does RPM Dent Repair sell customer data?
No, RPM Dent Repair does not sell, rent, or trade customer personal information to third parties. As a family-owned Massachusetts paintless dent repair business with 33+ years of experience serving Boston, Brockton, Plymouth, Cape Cod, and Providence areas, we are committed to protecting customer privacy. This paintless dent repair privacy policy confirms that information collected is used solely for providing PDR services, processing insurance claims with customer authorization, and improving our customer experience. Unlike larger corporate repair chains, we maintain direct control over all customer data and never share it with marketing companies or data brokers.
What information does an auto dent repair shop collect?
Professional paintless dent repair shops like RPM Dent Repair collect only essential information: customer contact details (name, phone, email), vehicle information (make, model, year), photos of damage for estimates, and insurance details when processing hail damage or door ding claims. This paintless dent repair privacy policy ensures that reputable PDR shops never collect unnecessary personal data and maintain strict data protection protocols compliant with Massachusetts business regulations. We collect vehicle photos solely to assess dent damage and provide accurate repair estimates.
Introduction to Our Paintless Dent Repair Privacy Policy
This paintless dent repair privacy policy explains how RPM Dent Repair ("we," "us," "our") collects, uses, and protects your personal information. We operate the website rpmdentrepair.com and provide paintless dent repair services from our licensed shop facility at 244 N Main St, Suite 6, Raynham, MA 02767.
At RPM Dent Repair, your privacy matters. This paintless dent repair privacy policy outlines how we safeguard your information when you visit our website, request a free estimate, or use our professional PDR services throughout Massachusetts and Rhode Island.
We are committed to protecting your privacy and complying with applicable data protection laws, including the Massachusetts Data Privacy Act, the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR) where applicable. This paintless dent repair privacy policy applies to all customers in our 75-mile service area including Boston, Brockton, Plymouth, Taunton, Cape Cod, and Providence.
About Our Business: RPM Dent Repair is owned and operated by John Scatto Jr., an ARC Certified Master PDR Technician and ARC Certified Hail Repair Master Technician with 33+ years of paintless dent repair experience since 1993. As a licensed, bonded, and insured Massachusetts business, we adhere to the highest professional and ethical standards in handling customer information. This paintless dent repair privacy policy reflects our commitment to transparency.
Our Privacy Commitment: As a locally-owned paintless dent repair business that has served Massachusetts and Rhode Island communities since 1993, your trust is essential to our reputation. We treat your personal information with the same care and respect we bring to repairing your vehicle. Reading this paintless dent repair privacy policy helps you understand how we protect your data.
Information We Collect
Information You Provide Directly
When you contact us, request a free estimate, or use our services, we may collect:
- Contact Information: Name, phone number, email address, and mailing address
- Vehicle Information: Make, model, year, VIN (when necessary for insurance claims), and license plate number
- Service Information: Photos of vehicle damage, description of dents or damage, service location preferences
- Insurance Information: Insurance company, policy number, and claim number (only when you authorize us to work with your insurer for hail damage repair or other covered services)
- Payment Information: Credit card or payment details (processed securely through third-party payment processors)
- Training Inquiries: Employment history and experience level (for PDR training program applicants)
Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, referring website, click patterns
- Location Data: General geographic location based on IP address (city/region level only)
- Cookies: Small data files stored on your device to improve your browsing experience
How We Use Your Information
This paintless dent repair privacy policy clearly defines how we use your information. We use the information we collect for the following legitimate business purposes:
Service Delivery
- Provide accurate estimates for door ding repair, hail damage restoration, acorn dent removal, and other PDR services
- Schedule appointments and coordinate service delivery at our Raynham facility
- Process payments and maintain detailed service records for warranty purposes
- Communicate about your repair status and follow up after service completion
- Document before and after photos to demonstrate repair quality
Insurance Claims Processing
- Submit claims documentation to your insurance company (with your authorization)
- Coordinate directly with insurance adjusters for covered repairs
- Provide required documentation for claim approval
Business Operations
- Improve our website and services based on usage patterns
- Respond to inquiries and provide customer support
- Send service reminders and relevant updates (with your consent)
- Maintain business records as required by Massachusetts law
Information Sharing and Disclosure
We Do NOT Sell Your Personal Information. This paintless dent repair privacy policy confirms that RPM Dent Repair has never sold and will never sell customer personal data to third parties for marketing or any other purpose.
Under this paintless dent repair privacy policy, we may share your information only in the following limited circumstances:
With Your Consent
- Insurance Companies: Only when you authorize us to file or process an insurance claim on your behalf
- Rental Car Companies: When coordinating vehicle access for repair services you've requested
Service Providers
- Payment Processors: To securely process credit card and electronic payments
- Website Hosting: To maintain and secure our website
- Communication Tools: To send appointment confirmations and service updates
Legal Requirements
- To comply with applicable laws, regulations, or legal processes
- To respond to lawful requests from public authorities
- To protect our rights, privacy, safety, or property
Data Security Under This Paintless Dent Repair Privacy Policy
RPM Dent Repair implements industry-standard security measures to protect your personal information as outlined in this paintless dent repair privacy policy:
- SSL Encryption: All data transmitted through our website is encrypted using SSL/TLS technology
- Secure Storage: Customer data is stored in secure, access-controlled systems
- Limited Access: Only authorized personnel can access customer information on a need-to-know basis
- Regular Security Reviews: We periodically review and update our security practices
- Third-Party Security: We require our service providers to maintain appropriate security measures
- Physical Security: Our shop facility at 244 N Main St, Suite 6, Raynham maintains secure storage for all physical documents
Why Security Matters for PDR Customers
When you bring your vehicle to RPM Dent Repair, you trust us with more than just your car. This paintless dent repair privacy policy recognizes that vehicle repairs often involve sensitive information including insurance details, vehicle identification numbers, and personal contact information. Our commitment to data security reflects the same attention to detail we bring to every dent repair. As a family-owned business serving Massachusetts communities for over three decades, maintaining your trust through responsible data handling is fundamental to our reputation.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. If you have concerns about your data security or questions about this paintless dent repair privacy policy, please contact us directly.
Your Privacy Rights
This paintless dent repair privacy policy grants you specific rights regarding your personal information. Depending on your location, you may have the following rights:
For All Customers
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
European Residents (GDPR)
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality (form submissions, security)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Preference Cookies: Remember your choices and settings
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies (may limit site functionality)
- Clear cookies when you close your browser
Data Retention
As part of this paintless dent repair privacy policy, we retain your personal information for as long as necessary to fulfill the purposes described:
- Service Records: 7 years (to comply with Massachusetts business record requirements and provide warranty documentation)
- Insurance Claim Records: 7 years from claim completion
- Website Analytics: 26 months
- Marketing Preferences: Until you unsubscribe or request deletion
After the retention period, we securely delete or anonymize your information unless we are required by law to retain it longer.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites, including:
- ARC Certification (verification of our master technician credentials)
- Insurance company portals
- Review platforms
- Social media platforms
We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Paintless Dent Repair Privacy Policy
We may update this paintless dent repair privacy policy periodically to reflect changes in our practices or applicable laws. When we make material changes:
- We will update the "Last Updated" date at the top of this page
- We may notify you via email or a prominent notice on our website
- We encourage you to review this policy periodically
Contact Us About This Paintless Dent Repair Privacy Policy
If you have questions about this paintless dent repair privacy policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
RPM Dent Repair - Privacy Inquiries
Raynham, MA 02767
Protecting Your Insurance Claim Information
When processing insurance claims for hail damage, door dings, or other covered repairs, this paintless dent repair privacy policy ensures your sensitive information remains protected. We handle insurance documentation, vehicle photos, and claim details with the same care and precision we bring to every repair.
Your insurance information is shared only with your authorized insurer and is never sold, rented, or disclosed to third-party marketers. As a family-owned Massachusetts business serving communities since 1993, we understand that trust is earned through responsible handling of customer data.
Questions? Call (508) 952-9554 or use our online contact form.
We will respond to privacy-related inquiries within 30 days. Your trust matters to us, and we are committed to addressing any concerns about this paintless dent repair privacy policy promptly and thoroughly.
Paintless Dent Repair Privacy Policy FAQs
Quick answers to frequently asked questions about our paintless dent repair privacy policy and how RPM Dent Repair protects your personal information.
What personal information does RPM Dent Repair collect?
RPM Dent Repair collects only the information necessary to provide paintless dent repair services. This includes your name, phone number, email address, vehicle information (make, model, year), photos of vehicle damage, and service location. For insurance claims, we may also collect your insurance information with your authorization. We do not collect unnecessary personal data and never sell your information to third parties.
How does RPM Dent Repair protect my data?
We protect your data using industry-standard security measures including SSL encryption on our website, secure data storage systems, limited employee access on a need-to-know basis, and regular security reviews. As a local Massachusetts business serving customers since 1993, protecting your privacy is fundamental to our reputation and the trust our customers place in us.
Can I request deletion of my personal data from RPM Dent Repair?
Yes, under our paintless dent repair privacy policy, you have the right to request deletion of your personal data. Call (508) 952-9554 or use our online contact form to submit a data deletion request. We will process your request within 30 days, subject to any legal obligations requiring us to retain certain records such as tax documentation or insurance claim records.
Does RPM Dent Repair share information with insurance companies?
According to our paintless dent repair privacy policy, we share information with insurance companies only when you specifically authorize us to do so for processing your claim. This includes vehicle damage photos, repair estimates, and documentation required for hail damage, door ding, or other covered repairs. Your explicit consent is always required before we share any information with insurers.
How long does RPM Dent Repair keep customer records?
As stated in this paintless dent repair privacy policy, we retain customer service records for 7 years to comply with Massachusetts business record requirements and to provide warranty service documentation. Insurance claim records are kept for 7 years from claim completion. After this retention period, records are securely deleted unless you request earlier deletion and no legal obligation requires retention.
Is my vehicle information secure when I get a PDR estimate?
Yes, this paintless dent repair privacy policy ensures your vehicle information is fully protected. When you submit photos for a free estimate, they are transmitted using SSL encryption and stored securely. Vehicle details including make, model, year, and damage photos are only used to provide accurate repair estimates and are never shared with third parties for marketing purposes.
Does RPM Dent Repair use cookies on its website?
Yes, our paintless dent repair privacy policy explains that we use essential cookies for website functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. We do not use cookies for third-party advertising or to track you across other websites.
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Questions About Your Privacy?
We're committed to transparency. Whether you need a free dent repair estimate or have questions about how we handle your information, our team is here to help.
33+ years serving Massachusetts & Rhode Island | ARC Certified Master Technicians | Licensed & Insured
Serving Boston, Brockton, Plymouth, Taunton, Cape Cod, Providence RI & 75-mile radius